LIÈGE, Belgium, April 02, 2026-(BUSINESS WIRE)-Ethias SA and Guidewire (NYSE: GWRE) announced that Belgian insurer Ethias has deployed the Guidewire Cloud Platform, marking a significant milestone in the modernization of its core systems.
By adopting the Guidewire Cloud Platform, Ethias benefits from the proven reliability of Guidewire’s core systems, as well as a scalable, secure, and continuously updated cloud operating model. This foundation will enable Ethias to increase its operational agility, support continuous innovation, and adopt AI capabilities more efficiently and at a larger scale over time.
The implementation was carried out in collaboration with Guidewire PartnerConnect Consulting Global Premier Partner Deloitte, Ethias’ IT subsidiary NRB, and Guidewire Professional Services.
Luc Kranzen, Chief Claims & Delight Officer at Ethias, stated: “This is a major advancement in how we handle claims at Ethias. Behind the technology, the goal is simple: process claims more quickly, easily, and with greater consistency for our customers. This new platform gives our teams the necessary tools to work more efficiently and focus on what truly matters: supporting people when they need us most. I want to thank all our teams and partners who made this transformation possible. It paves the way for innovations, including the gradual integration of AI to improve both efficiency and service quality.”
David Phull, Vice President of Guidewire Group, commented: “Innovation is at the heart of Ethias’ strategy, and I am proud that Guidewire is helping Ethias modernize claims management and improve the customer experience throughout Belgium. Through the Guidewire Cloud Platform, Ethias can accelerate claims processing while relying on its strong foundations to further strengthen consistency and provide high-quality results to its customers.”
Olivier Lallemand, Sales Director at NRB, said: “We are proud to have supported Ethias in its successful transition to Guidewire Cloud. This success reflects the strong collaboration between Ethias, Guidewire, Deloitte, and NRB, highlighting the collective capacity of all partners to carry out end-to-end modernization while adopting modern cloud standards.”
Sabri Mzah, Head of Operations, Sector Solutions, and Business at Deloitte Belgium, remarked: “This deployment shows what is possible when a client, a solution provider, and an integrator work as one team. In collaboration with Ethias, NRB, and Guidewire, we successfully completed this project within deadlines, within scope and budget, without compromising quality. The solution already brings measurable improvements in performance, automation, and operational capacities, and it provides a solid foundation for our future achievements. It also reinforces a proven approach to accelerating similar transformations of core property and casualty insurance systems.”
