“We’ve had enough of hearing that it’s too expensive”: here are the benefits of wooden construction

Another safeguard in place: after an initial tacit renewal, the consumer can cancel their subscription without penalty, provided a notice of up to two months. On paper, the rights exist. In practice, they are often unknown or forgotten.

Because the real problem comes with time. Once the contract is signed, many users lose sight of renewal deadlines. Result: unexpected bills, sometimes for services unused for a long time. This situation not only generates frustration among consumers, but also an administrative burden for companies, faced with late cancellation requests and complaints.

An clear warning before renewal

To address this situation, a new measure introduced by the Minister of Economy, David Clarinval, aims to enhance prior information. The project stipulates that consumers be clearly and comprehensibly informed of the imminent renewal of their subscription. This notification must be given no later than fifteen days before the cancellation deadline.

Specifically, companies will need to send a reminder via a durable medium, email, SMS, or mail, explicitly mentioning the possibility to oppose the renewal. The goal is simple: to allow the consumer to make an informed choice.

Energy prices: Clarinval will present to the government the activation of the reverse click

This evolution marks an important turning point in terms of cancellation. It does not question the principle of tacit renewal, but profoundly changes the balance by giving the initiative back to the consumer. Better informed and alerted in time, the consumer can more easily terminate a subscription that has become unnecessary.

A one-year transition period is planned to allow companies to adapt their internal procedures and communication tools.